Shipping & Return policy

Refund, Return & Shipping Policy

At Audlay-London, we strive to ensure you love your purchase and receive it promptly and safely. Below you’ll find our combined policy regarding returns, refunds, and shipping to make your shopping experience smooth and clear.

1. Return Eligibility

Returns are accepted within 30 days from the date of purchase.
Items must be in original condition, unworn, unwashed, and with all original tags and packaging intact.
Certain items, such as underwear, swimwear, or sale items, may not be eligible for returns. Please check the product page for specific details.

2. Return Process

Contact Us: Start your return by emailing us at info@audlay-london.com with your order number and reason for return.
Return Authorization: We’ll provide return instructions and the return address once your request is approved.
Shipping the Item: You are responsible for return shipping costs. Please use a trackable service to ensure safe delivery. We are not liable for lost or damaged return parcels.

3. Refund Policy

Refunds will be processed within 3-5 business days after receiving and inspecting the returned item(s).
Refunds are issued to the original payment method.
Shipping fees paid during checkout are non-refundable.

4. Exchanges

We do not offer direct exchanges. To change size or color, please return your item for a refund and place a new order.

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of receipt.
We will cover return shipping costs and provide a replacement or refund as applicable.

6. Shipping Policy

Processing Time: Orders are processed within 1-2 business days (excluding weekends and public holidays) after payment is received.
You will receive a confirmation email with tracking details once your order is shipped.
Shipping Times:
Currently, we ship within the UK only. Estimated delivery times:
- Standard Shipping: 3-10 business days
  Delivery times may vary due to courier delays, customs, or weather conditions beyond our control.
Shipping Costs:
We offer free shipping on all orders, regardless of order value or location. No hidden fees.
Tracking Your Order:
After shipment, you will receive an email with your tracking number and a link to track your package. Please allow 24-48 hours for tracking updates.
Delivery Issues:
- Ensure your shipping address is correct at checkout; we are not responsible for shipments sent to incorrect addresses provided by customers.
- If your order hasn’t arrived within the estimated timeframe, please contact us at info@audlay-london.com with your order number.
Customs and Duties:
For international orders, customs fees, taxes, and import duties may apply according to your country’s regulations and are the customer’s responsibility.
Undeliverable Packages:
If a package is returned to us as undeliverable (e.g., incorrect address or unclaimed), we will contact you to arrange reshipping. Additional shipping fees may apply.

7. Important Notes

Returns initiated after the 30-day window will not be accepted.
Items returned without authorization may not be refunded.
We reserve the right to deny refunds if return eligibility criteria are not met.