Privacy Policy

Effective date: 02-10-2025

This Privacy Policy describes how [Audlay-London] (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website [audlay-london.com]. We are committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal details: Name, billing/shipping address, email address, phone number.
Order information: Products purchased, payment method, transaction details.
Account details (if applicable): Login credentials and account preferences.
Technical data: IP address, browser type, device information, and cookies.
Marketing data: Your preferences for receiving newsletters or promotional emails.

2. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfill your orders.
To manage payments and prevent fraud.
To provide customer service and support.
To communicate with you about your order, returns, or account.
To send you marketing emails (only if you have opted in).
To improve our website, services, and customer experience.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable basic website functionality (shopping cart, login).
Analyze site usage (e.g., Google Analytics).
Personalize advertising (e.g., Google Ads, Meta/Facebook Pixel).

You can disable cookies through your browser settings, though this may affect site functionality.

4. Sharing of Personal Data

We only share your information with trusted third parties necessary to run our business, including:

Payment processors
Shipping carriers
Service providers

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain your information only as long as necessary for the purposes stated above, unless a longer retention period is required by law (e.g., tax obligations).

6. Data Security

We implement technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

7. Your Rights (GDPR)

As a resident of the European Union (and other applicable jurisdictions), you have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Request deletion of your personal data (“right to be forgotten”).
Object to the processing of your data for marketing purposes.
Request restriction of processing in certain cases.
Receive your data in a portable format (data portability).

To exercise your rights, please contact us at: info@audlay-london.com

8. International Data Transfers

If you access our site from outside the EU, please note that your data may be transferred to and processed in countries that may not provide the same level of data protection. We take appropriate safeguards to protect your data in such cases.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly stated.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Audlay-London
Email: info@audlay-london.com

Privacy policy