General Terms and Conditions – Audlay-London

Effective date: 02-10-2025

This website is operated by Audlay-London. Throughout the site, the terms "we", "us", "our", and "entrepreneur" refer to Audlay-London. By accessing our website www.audlay-london.com and/or purchasing products from us, you agree to be bound by these General Terms and Conditions (“Terms”).

If you do not agree to these Terms, you may not use our website or purchase our products.

Article 1 – Definitions

Cooling-off period: The period within which the consumer can exercise the right of withdrawal.
Consumer: A natural person who does not act in the course of a trade, business, craft, or profession.
Day: Calendar day.
Entrepreneur: Audlay-London, the legal entity offering products to consumers at a distance.
Distance contract: A contract concluded between Audlay-London and the consumer without physical presence, using online communication.
Durable medium: Any tool that allows the consumer to store information for future reference.
Right of withdrawal: The consumer’s right to cancel a purchase within the cooling-off period.

Article 2 – Identity of the Entrepreneur

Audlay-London
Chamber of Commerce (KvK): 9557376
Email: info@audlay-london.com
Phone: +44 7848148349

This is not a visiting or return address. The return address is clearly stated on the delivered package. Returns sent elsewhere will not be accepted or reimbursed.)

Article 3 – Applicability

These Terms apply to every offer, order, and distance contract between Audlay-London and the consumer.
By placing an order on our website, the consumer expressly agrees to these Terms.
Any deviations from these Terms are valid only if confirmed in writing by Audlay-London.

Article 4 – The Offer

All product descriptions, images, and prices are made with the greatest possible care.
Obvious mistakes or errors do not bind Audlay-London.
Prices are stated in [currency], inclusive of VAT unless otherwise indicated.
Shipping costs and any applicable import duties are displayed separately during checkout.

Article 5 – The Agreement

The agreement is concluded at the moment the consumer places an order and receives an electronic confirmation from Audlay-London.
Orders are accepted subject to product availability.
By completing a purchase, the consumer confirms acceptance of these Terms.
Audlay-London has the right to refuse or cancel orders in case of fraud, suspicious activity, or incorrect personal details.

Article 6 – Right of Withdrawal

Consumers have the right to withdraw from the agreement within 14 days of receiving the product, without giving any reason.
During the reflection period, the consumer must handle the product with care and only inspect it as would be done in a physical store.
If the consumer wishes to exercise this right, they must notify Audlay-London via email (info@audlay-london.com) within 14 days of receipt.
After notification, the consumer has another 14 days to return the product using the return address provided on the package.

Article 7 – Costs of Withdrawal

Return shipping costs are the responsibility of the consumer.
Refunds (including standard delivery costs of the original purchase) will be made within 14 days after notification of withdrawal, provided the returned product has been received or proof of return is supplied.
Refunds are processed using the same payment method used for the original purchase.

Article 8 – Exclusion of Withdrawal

The right of withdrawal does not apply to:

Products made to consumer specifications (custom-made items).
Products that are clearly personal in nature.
Sealed products that are not suitable for return due to health or hygiene reasons, once unsealed.
Sale or clearance items (if specified as non-returnable).

Article 9 – Delivery and Execution

Orders are processed and shipped within the stated timeframes in our Shipping Policy.
Delivery times are estimates and not strict deadlines.
The risk of loss or damage passes to the consumer once the order is delivered.
If delivery is delayed, the consumer will be informed. In case of non-delivery within a reasonable time, the consumer may cancel the order and request a refund.

Article 10 – Payment

Payment must be completed at checkout using the methods offered (e.g., credit card, PayPal, Klarna, iDEAL).
If payment fails or is reversed, Audlay-London has the right to suspend or cancel the order.
All payments are processed securely via trusted third-party providers.

Article 11 – Complaints and Warranty

The consumer must inspect products immediately upon delivery.
Any complaints about defects must be reported to info@audlay-london.com within 14 days.
Audlay-London guarantees that products comply with the agreement and are free from material defects at the time of delivery.
Warranty does not cover wear and tear, misuse, or damage caused after delivery.

Article 12 – Liability

Audlay-London is not liable for damages resulting from misuse of products.
Liability is limited to the purchase price of the product in question.
Indirect or consequential damages (such as lost profits) are excluded.

Article 13 – Intellectual Property

All content on our website, including images, designs, and text, is owned by Audlay-London or its licensors.
Consumers may not copy, reproduce, or distribute content without prior written permission.

Article 14 – Privacy and Data Protection

Personal data provided by the consumer will be processed in accordance with our Privacy Policy and Cookie Policy, available on our website.
By purchasing from our store, consumers consent to the processing of their personal data in line with these policies.

Article 15 – Force Majeure

Audlay-London is not responsible for any delay or failure caused by events beyond our control (e.g., strikes, natural disasters, government restrictions, transport delays).

Article 16 – Governing Law and Disputes

These Terms are governed by Dutch law.
Any disputes shall be submitted to the competent court in The Netherlands, unless otherwise required by mandatory law.

Article 17 – Contact Information

For questions or complaints, please contact us at:

Audlay-London
Email: info@audlay-london.com
KvK: 9557376
Phone: +44 7848148349

(The return address is printed on the delivered package. Returns sent to any other address will not be accepted.)

General terms and conditions